You might be surprised to learn that the overall success of a colossal brand like FedEx is highly dependent on their Independent Service Provider (ISP) network. While most segments of their supply chain is handled by in-house employees, the final destination leg is almost entirely outsourced to independent entities. As an ISP, your ability to represent FedEx as a seamless extension of their company is a crucial element of their business model.
In this article, we will be introducing you to some of the key tools and resources that can help you succeed as a FedEx contractor.
Support for Success
The relationship between ISPs and FedEx is a symbiotic type of relationship. FedEx, as one of the big players in the competitive package delivery industry, must maintain efficiency and service standards. Each ISPs performance impacts FedEx as a whole, reinforcing the strength and professionalism of the brand worldwide. It is not just about meeting expectations; it is about excelling together, hence the robust support FedEx extends to its ISPs.
My Ground Biz (MGB) Portal
FedEx has created the My Ground Biz (MGB) portal as an online resource of news, information, and tools expressly designed for their ISPs. Here, contractors have access to information tailored to streamline their operations — including invaluable safety training materials, strategic peak season planning, advanced route navigation solutions, and specifications for equipment and fleet.
What makes this portal even more important is its marketplace functionality. Here, ISPs are empowered to buy or sell essential trucks and equipment, thereby creating a dynamic and collaborative contractor community.
My Ground Biz Account (MGBA)
While MGB serves as a veritable armory of resources, My Ground Biz Account (MGBA) provides each ISP with a personalized dashboard. Here is where contractors can intimately interact with details specific to their business — monitoring payments, managing contracts, and reviewing service worksheets to name a few. With direct lines of communication to both corporate FedEx and local stations, MGBA is a vital nerve center for every ISPs business operations.
Quality Metrics and Success
In the FedEx ISP framework, quality metrics are not mere numbers—they are the benchmark that defines the health of a contractor’s partnership with FedEx. Foremost among these measures is the Inbound Local Service (ILS) percentage. A consistent ILS of 98.5% is the threshold for excellence. ISPs must strive to consistently meet this benchmark to assert their “good standing” status.
Beyond the business management tools, FedEx has implemented Dynamic Route Optimization or “DRO” for efficient route planning. This helps decrease fuel expenditure and improve profitability. Beyond profitability, safety is also paramount. FedEx has implemented technology such as the Video Event Data Recorder or “VEDR”. These tools help ISPs meet the demands of their contract without compromising safety.
Wrap Up
Understanding and utilizing the full suite of tools and support systems offered by FedEx is fundamental for any ISP aiming for success. Through strategic utilization of the My Ground Biz and My Ground Biz Account portals, and by conforming to the high-quality metrics set forth by FedEx, ISPs align themselves with FedEx’s reputation of professionalism and reliability.
Remember, success as a FedEx contractor is never a solitary pursuit; rather, it is a reflection of collaborative effort between FedEx corporate and their ISPs.
Get additional insights about FedEx tools and resources by watching this short video, FedEx Tools and Terminology
